Terms & Conditions
Last updated: 12 October 2026
1. About The Trip Editor
The Trip Editor is operated by Emma Jayne Johnston, a sole trader based in Northern Ireland. We provide holiday booking assistance, bespoke itinerary planning and travel extras.
Email: hello@thetripeditor.com
We operate as an independent travel agent within The JLT Group.
2. Travel Booking Terms
Travel bookings arranged through The Trip Editor are subject to The JLT Group’s Booking Terms & Conditions and any applicable supplier terms.
Please read these before confirming your booking. Your booking documentation will identify the contracting party and explain whether The JLT Group acts as agent or package organiser.
These website terms do not replace or amend the applicable travel booking conditions.
3. Our Services
Depending on the service agreed, we can assist with:
Holiday bookings, including flights, accommodation and transfers.
Bespoke itineraries and destination research.
Restaurant reservations, activities and other travel extras.
Before you purchase a paid planning service, we will confirm its scope, price, payment arrangements, delivery timeframe and included revisions in writing.
An enquiry does not oblige you to make a booking or purchase a planning service.
4. Prices and Planning Fees
Travel prices and availability may change before a booking is confirmed. Payment deadlines, deposits and booking charges are explained in your quotation and applicable booking terms.
Bespoke itinerary and add-on planning fees are separate from the cost of travel, activities, meals and other supplier services unless expressly stated otherwise.
We will obtain your agreement before undertaking additional paid work outside the agreed scope.
5. Cancelling a Separate Planning Service
Cancellation rights for travel bookings are governed by the applicable JLT and supplier booking terms.
For a separate planning service purchased online, by telephone or by email, you will normally have a statutory right to cancel within 14 days after the contract is made, where the Consumer Contracts Regulations apply.
To cancel, email hello@thetripeditor.com with a clear statement of your decision. You may use the optional form under “Cancel a planning service” below, but you do not have to.
If you expressly request that work begins during the cancellation period, and the required cancellation information has been provided, you may have to pay a proportionate amount for work completed before cancellation.
Your cancellation right ends once the service is fully performed only where you expressly agreed to early performance and acknowledged that you would lose that right upon completion.
Where a refund is due under the statutory cancellation rules, it will normally be made within 14 days of receiving your cancellation notice, using the original payment method unless otherwise agreed.
Outside any statutory cancellation period, cancellation charges for planning services will reflect work completed and reasonable, unavoidable costs incurred. They will not override your statutory rights.
6. Changes and Cancellations to Travel Bookings
Please contact us promptly if you wish to amend or cancel travel arrangements. Requests must follow the applicable booking conditions, including any requirement for written notice from the lead passenger.
Supplier and administration charges may apply. Changes are subject to availability and cannot be guaranteed.
If The JLT Group or a supplier changes or cancels your arrangements, your rights and available remedies are governed by the applicable booking terms and law. We will assist you in communicating with the relevant organisation.
7. Financial Protection
Financial protection depends on the type of booking and the organisation responsible for it.
The JLT Group’s booking terms explain its Protected Trust Services arrangements and the ATOL protection applicable to qualifying bookings. Where applicable, you will receive an ATOL Certificate identifying your protected arrangements.
Please check your booking documentation for the protection relevant to your holiday. Standalone planning advice does not itself provide ATOL protection.
8. Your Responsibilities
Please provide accurate information and check quotations, confirmations and travel documents promptly. Traveller names must match the relevant travel documents.
Tell us about accessibility needs, medical considerations or special requests before booking so suitability can be discussed. Requests are not guaranteed unless expressly confirmed as part of the agreed arrangements.
You are responsible for meeting the passport, visa, health and entry requirements applicable to your journey. Check current official advice for your destination and any transit countries.
Arrange suitable travel insurance in accordance with your booking conditions, including cover appropriate to your activities and circumstances.
9. Itineraries and Recommendations
We will provide our planning services with reasonable care and skill.
Recommendations are based on the information available when prepared. Opening hours, prices, transport schedules and availability can change. Suggested activities are not confirmed reservations unless we expressly state that they have been booked.
Services you book independently are governed by the terms of the relevant provider.
10. Problems and Complaints
If you experience a problem with your travel arrangements, contact us and the relevant supplier promptly so that the issue can be addressed.
Travel booking complaints should follow the procedure in the applicable JLT or supplier terms.
For concerns about a separate planning service, email hello@thetripeditor.com with the details. We will investigate and work with you to resolve the matter.
Nothing in these terms excludes liability that cannot lawfully be excluded or limits your statutory consumer rights.
11. Website Content and Itineraries
Website content belongs to The Trip Editor or its respective owners and licensors.
You may use an itinerary supplied to you for your personal travel and share it with members of your travelling party. Please obtain permission before reproducing our original content for commercial use.
12. Privacy
Our Privacy Policy explains how we collect and use personal information.
13. Applicable Law
Separate planning-service contracts with The Trip Editor are governed by Northern Irish law. This does not remove any mandatory consumer protections or rights to bring proceedings available to you.
Travel booking contracts are governed by the provisions in the applicable JLT and supplier terms.